About the Keynote

"Finally A Tech Talk That Is Not About Tech."

At most marketing and technology events it's all about data, technology and solutions. It's amazing how many new tools become available every single day. And with all this new technology you can easily end up with an event that forgets what it's really about: People. 

"Customers Are People Too" The Keynote will show why it is so crucial to not only put a lot of effort into creating a five-star customer experience for all your customers, but also to do it with the right focus: emotion over technology. 

The keynote is all about stories, examples and lessons learned. Instead of a highly energized talk, Mark is a personal and relaxed speaker. No matter how large the audience is, they truly want to listen.  


To build a future-proof customer experience, you should realize that customers are people. Technology is a medium to reach the customer and achieve this experience, it’s never an end in itself. 

Mark has spoken at 100+ events including The Next Web, VivaTech, Big Disruption, Data Humanized and the Global Chatbot Summit. He has also presented at various webinars such as from LinkedIn, the CMO Council and the Ecommerce Foundation. 

 "Customers Are People Too" The Keynote is also available for virtual events. 

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