About the author

Emotion Over Technology

Mark de Bruijn is a Dutch marketing and customer experience expert. He is the marketing director for EMEA at Smartly.io and has worked for various large software companies such as EY (i3), SAP and Workiva. After years of experience as a marketing leader, Mark knows the marketing business in and out. From digital strategies, creating marketing teams to setting up big rock events.  LinkedIn named Mark one of the most engaged marketers and Hottopics included him on the list of 100 best B2B marketing leaders. 

Mark is also a frequently asked public speaker, lecturing at events and faculties about his passion: customer experience. His blogs have been posted on websites such as Forbes, Frankwatching and The Next Web.